Frequently Asked Questions
1. What makes QALA products unique?
At QALA, we prioritize sustainability, cruelty-free beauty, and clean formulations. Our products are crafted with high-quality, effective ingredients, ensuring luxurious results while remaining free from parabens, sulfates, and harmful toxins.
2. Are all QALA products vegan?
Most of our products are vegan, but some may contain ethically sourced ingredients such as collagen. Each product description clearly states whether it is vegan or not.
3. Are QALA products suitable for sensitive skin?
Yes! Our skincare and makeup products are formulated to be gentle, nourishing, and effective for all skin types, including sensitive skin. If you have specific concerns, check the ingredient list or consult a dermatologist.
4. Do you test on animals?
Absolutely not! QALA is 100% cruelty-free. We never test on animals, and we only work with suppliers who share our commitment to ethical beauty.
5. Where are QALA products made?
All QALA products are proudly made in North America (Canada) under strict quality standards to ensure safety, efficacy, and premium results.
6. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.
7. Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location. You can view our Shipping Policy for more details.
8. How long does shipping take?
- North America: 3–5 business days
- Europe & UK: 5–14 business days
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Rest of the world: 7–22 business days
Delivery times may vary due to external factors.
9. What is your return policy?
We accept returns within 14 days of receiving your order, provided that the product is unused and in its original packaging. Please visit our Return Policy for full details.
10. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your package's journey to you.
11. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel an order, contact us immediately at sales@qalabeauty.com, and we will do our best to accommodate your request.
12. How can I contact customer support?
For any inquiries, feel free to email us at sales@qalabeauty.com. Our team is happy to assist you with any questions about our products, orders, or policies.