Privacy Policy

At QALA, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our website (www.qalabeauty.com) and related services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to process your orders and improve your shopping experience. The types of information we collect include:

1.1 Information You Provide Directly

  • Personal Details: Name, email address, shipping and billing address, phone number.
  • Payment Information: Credit card details or other payment information (processed securely).
  • Account Information: If you create an account, we collect your username and password.

1.2 Automatically Collected Information

When you visit our website, we may collect:

  • Device Information: IP address, browser type, operating system, and device details.
  • Usage Data: Pages viewed, time spent on the site, and navigation patterns.
  • Cookies and Tracking Technologies: See Section 6 for more details on cookies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process, confirm, and ship your orders.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing: To send promotional emails, offers, and updates (with your consent).
  • Website Improvement: To analyze usage trends and improve our website functionality.
  • Compliance: To comply with legal obligations and protect against fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following cases:

  • Service Providers: With trusted third parties who help us process payments, ship orders, and manage customer support.
  • Legal Requirements: If required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We take the protection of your information seriously.

  • Encryption: All payment information is encrypted during transmission using SSL (Secure Socket Layer) technology.
  • Storage: Personal data is stored on secure servers with limited access.
  • Access Control: Only authorized personnel have access to your data for business purposes.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. By using our services, you acknowledge this risk.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access and Correction: You can access and update your personal information in your account settings or by contacting us.
  • Data Deletion: You can request that we delete your personal information, subject to legal and operational requirements.
  • Marketing Preferences: You can opt-out of promotional emails at any time by clicking the "Unsubscribe" link in our emails.

For assistance with these rights, contact us at info@qala.beauty.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website.

  • What Are Cookies? Cookies are small files stored on your device to collect information about your browsing activity.
  • Types of Cookies We Use:
    • Essential Cookies: Required for website functionality.
    • Performance Cookies: Help us analyze website usage.
    • Marketing Cookies: Enable personalized advertising.
  • Managing Cookies: You can manage or disable cookies in your browser settings. Note that some features may not function properly if cookies are disabled.

7. Third-Party Services

Our website may include links to third-party services (e.g., payment processors, shipping partners). We are not responsible for their privacy practices. Please review their privacy policies before providing your information.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, contact us immediately at sales@qalabeauty.com, and we will take appropriate action.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the "Effective Date" updated accordingly. Continued use of our website constitutes acceptance of these changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

  • Email: sales@qalabeauty.com
  • Hours: Monday–Friday, 9 AM–5 PM (GMT)