Refund Policy

At QALA, we prioritize your satisfaction and strive to provide high-quality products and services. This Refund Policy explains the conditions under which refunds are granted and how you can request one. By purchasing from our website (www.qalabeauty.com), you agree to the terms outlined below.

1. Refund Eligibility

Refunds are granted under the following conditions:

  • The item was received defective, damaged, or incorrectly delivered.
  • The item must be returned in its original, unused condition, with all tags and packaging intact.
  • You must contact us within 7 days of receiving the defective or incorrect item to qualify for a refund.

2. Non-Refundable Items

We are unable to offer refunds for the following:

  • Discounted or final sale items.
  • Customized or personalized products.
  • Perishable products (e.g., supplements).
  • Limited-edition items.
  • Items returned without proof of purchase, tags, or original packaging.
  • Items damaged due to misuse or negligence by the customer.

3. Refund Options

Approved refunds are issued as:

  • Store Credit: The value of the item will be added as credit to your account.
  • Original Payment Method: If requested and approved, refunds can be issued back to your original payment method. Processing times may vary depending on your financial institution.

4. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Email info@qala.beauty with your order details and a description of the issue. Include photos if applicable.
  2. Authorization Number: Once your refund request is approved, you will receive a Return Authorization Number (RAN).
  3. Return the Item: Ship the item back to the address provided in the authorization email. Ensure the package is securely packed to avoid further damage.
  4. Refund Processing: Once the returned item is received and inspected, your refund will be processed within 7–10 business days.

5. Return Shipping Costs

  • Customer-Initiated Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Defective or Incorrect Items: QALA will cover return shipping costs for items deemed defective or incorrectly delivered.

6. Refund Processing Times

Refunds are processed within 7–10 business days after the returned item has been inspected and approved.

  • For refunds issued to the original payment method, please allow additional time for your financial institution to process the transaction.
  • Store credit will be available immediately after the return is approved.

7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery.

  • Contact us at info@qala.beauty with photos of the damage and a description of the issue.
  • Once approved, we will issue a replacement, refund, or store credit, depending on your preference.

8. Additional Information

  • Lost Returns: QALA is not responsible for returns lost during shipping. We recommend using a trackable shipping service and purchasing shipping insurance.
  • Refund Denials: Refunds may be denied if the item does not meet the conditions outlined in this policy.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

  • Email: sales@qalabeauty.com

Hours: Monday–Friday, 9 AM–5 PM (GMT)