At QALA, we are committed to delivering your orders quickly, efficiently, and sustainably. This Shipping Policy outlines our shipping methods, costs, delivery times, and procedures to ensure a seamless experience for you.

1. Shipping Costs

Shipping costs vary depending on your location and order type. The rates are as follows:

Region	Flat Rate Shipping
North America	FREE
UK and France	FREE
Rest of EU, Asia, South America, and Africa	€19.99
Oceania	€25.99

 

2. Estimated Delivery Times

We strive to provide accurate delivery estimates, but please note that delivery times may vary due to external factors.

• North America: 3–5 business days

• Global: 5–14 business days

• Australia and New Zealand: 7–22 business days

3. Handling and Fulfillment

• Orders are processed within 3–5 business days after payment confirmation.

• Once shipped, you will receive an email with tracking information to monitor your order’s journey.

4. Expedited Shipping

If you require faster delivery, expedited shipping options are available. Please contact us at info@qala.beauty for a quote before placing your order to arrange expedited shipping.

5. Customs and Duties

For international orders, customers are responsible for any applicable customs duties, taxes, or fees required by their country. These charges are not included in the order total and must be paid separately.

6. Lost or Delayed Packages

While we are not responsible for packages lost or delayed during shipping, we are committed to assisting you:

• If your package is delayed, allow extra time for delivery before contacting us.

• For lost packages, we recommend filing a claim directly with the shipping carrier using your tracking number.

• For further assistance, email us at sales@qalabeauty.com.

7. Failed Deliveries and Incorrect Information

• If a delivery fails due to incorrect shipping details provided by the customer, the customer will be responsible for any additional shipping fees.

• Please double-check your shipping address before completing your order to avoid delays.

8. Packaging and Sustainability

At QALA, we are committed to eco-friendly practices. All orders are packaged in sustainable materials, with elegant black tissue paper adding a luxurious touch.

9. Questions and Support

If you have questions about your order or shipping, please don’t hesitate to contact our support team:

• Email: sales@qalabeauty.com

• Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)