Terms of Service

Welcome to QALA. These Terms of Service outline the rules and regulations for using our website and purchasing our products. By accessing or using our website (www.qalabeauty.com), you agree to comply with these terms. If you have any questions, please contact us at sales@qalabeauty.com.

1. General Information

Company Name: QALAContact Email: info@qala.beauty. Acceptance of Terms: By using our website, you agree to be bound by these Terms of Service.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have parental/guardian consent.
  • You are legally authorized to use the payment method provided for purchases.

3. Account Registration

Creating an account is optional but offers a personalized shopping experience. When creating an account:

  • Ensure that the information you provide is accurate and up-to-date.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately if you suspect unauthorised use of your account.

4. Product Information

  • We strive to provide accurate descriptions, images, and details of all products. However, slight variations may occur due to display differences or manufacturing adjustments.
  • Prices are listed in Euros (EUR) and may change without prior notice.

5. Orders and Payments

  • Payment Methods: We accept major credit cards, PayPal, and other methods listed at checkout.
  • Order Confirmation: Orders are confirmed once payment has been successfully processed.
  • Taxes and Duties: Customers are responsible for any applicable customs duties, taxes, or fees for international orders.
  • Order Cancellation:
  • If you need to cancel or modify an order, contact us at info@qala.beauty immediately.
  • We may not be able to accommodate cancellations or changes if the order has already been processed or shipped.

6. Shipping

Please refer to our Shipping Policy for details on shipping costs, delivery times, and handling.

  • Failed Deliveries: If a delivery fails due to incorrect shipping details provided by the customer, the customer will be responsible for any additional shipping costs.
  • Lost or Delayed Packages: While we are not responsible for packages lost or delayed during shipping, we are committed to assisting customers in resolving issues.

7. Returns and Refunds

Please refer to our Return Policy for detailed information on eligibility, conditions, and procedures for returns and refunds.

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of QALA. Unauthorized use, reproduction, or distribution of this content is prohibited.

9. Prohibited Activities

You agree not to use our website for:

  • Fraudulent activities, such as providing false information or payment details.
  • Unauthorized access or hacking.
  • Disrupting website functionality.
  • Misusing our intellectual property or violating applicable laws.

10. Limitation of Liability

QALA is not liable for:

  • Indirect, incidental, or consequential damages arising from the use of our products or website.
  • Losses caused by unauthorized access to your account or personal data.
  • Delays or non-fulfillment of orders due to events beyond our control (see Force Majeure).

11. Force Majeure

QALA is not responsible for delays or failures to fulfill obligations due to events beyond our control, including but not limited to natural disasters, strikes, supply chain disruptions, or governmental actions.

12. Warranty Disclaimer

All products are sold "as is", and QALA disclaims all implied warranties, including but not limited to fitness for a particular purpose, to the extent permissible by law.

13. Amendments to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to our website. Continued use of our website constitutes acceptance of these changes.

14. Governing Law

These Terms of Service are governed by the laws of Iceland. Any disputes will be subject to the exclusive jurisdiction of the Icelandic courts.

15. Contact Information

For questions or concerns about these Terms of Service, please contact us:

  • Email: sales@qalabeauty.com
  • Hours: Monday–Friday, 9 AM–5 PM (GMT)