FACs
1. About QALA
Q: What is QALA?
A: QALA is a luxury beauty and wellness brand offering high-quality, cruelty-free, and sustainable products for everyone. Our collections include skincare, grooming, wellness, and makeup products designed to empower and uplift.
Q: Are QALA products cruelty-free?
A: Yes, all QALA products are cruelty-free, and many are also vegan.
Q: Where are QALA products made?
A: Our products are crafted in North America under the highest quality and sustainability standards.
2. Ordering and Payments
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other payment methods as listed at checkout.
Q: Can I cancel or modify my order after placing it?
A: Please email us at info@qala.beauty as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.
Q: Can I view prices in my local currency?
A: Yes, you can select your preferred currency from the dropdown menu at the top right corner of our website.
3. Shipping and Delivery
Q: How much does shipping cost?
A: Shipping costs depend on your location.
- North America: €8.99
- UK and France: €15.99
- Rest of EU, Asia, South America, and Africa: €19.99
- Oceania: €25.99
Q: How long does delivery take?
A: Estimated delivery times are:
- North America: 3–5 business days
- Global: 5–14 business days
- Australia and New Zealand: 7–22 business days
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email.
Q: What happens if my package is lost or delayed?
A: While we are not responsible for lost or delayed packages, we are committed to assisting you. Contact us at info@qala.beauty for support. For lost packages, we recommend filing a claim directly with the shipping carrier.
Q: Are there any additional fees for international shipping?
A: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more details.
Q: What should I do if my package is damaged upon arrival?
A: Please email us at info@qala.beauty with photos of the damaged package and product. We will assist you in resolving the issue promptly.
4. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 20 days of receiving the product. The item must be in its original, unused condition, with all tags and packaging intact. Approved returns are processed as store credit.
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping costs for store credit. If the product is defective or damaged, QALA will cover the return shipping costs.
Q: How do I initiate a return?
A: Contact us at info@qala.beauty with your purchase receipt and photos of the item, if applicable. Our team will provide further instructions.
5. Product Information
Q: Are QALA products suitable for all skin types?
A: Yes, our products are thoughtfully formulated to suit a variety of skin types and ages. Please review the ingredient list for specific suitability.
Q: Are your products vegan?
A: Many of our products are vegan. Check the product description for detailed information.
Q: Do you test your products on animals?
A: No, QALA is a cruelty-free brand, and we do not test on animals.
Q: What if I have an allergic reaction to a product?
A: Discontinue use immediately and consult a healthcare professional. Contact us at info@qala.beauty, and we’ll assist you further.
Q: Do you offer gift wrapping?
A: We do not currently offer gift wrapping. However, all QALA products are delivered in sustainable packaging. When you open the box, you'll find elegant black tissue paper on top, creating a luxurious unboxing experience.
6. Sustainability
Q: What makes QALA products sustainable?
A: Sustainability is at the core of QALA. Our products are crafted with eco-friendly practices, and we prioritize cruelty-free and vegan formulations whenever possible.
Q: How are your products packaged?
A: Our packaging is designed to be minimal and eco-conscious, reducing waste while maintaining a luxurious feel.
7. Contact and Support
Q: How can I contact QALA for additional questions or concerns?
A: You can reach us at info@qala.beauty. Our team is available Monday–Friday, 9 AM–5 PM (GMT).
Q: What should I do if I’m not satisfied with my purchase?
A: Please contact us before leaving a review. We strive to resolve all issues fairly and efficiently.
8. Promotions and Updates
Q: Does QALA offer promotions or discounts?
A: Yes, we run exclusive promotions throughout the year. Sign up for our newsletter or follow us on social media to stay updated.
Q: How can I stay updated on new products and promotions?
A: Sign up for our newsletter and follow us on social media for the latest updates and special offers.